Frequently Asked Questions
πΈ How much does shipping cost?
Shipping costs vary depending on your location and the number of products in your order. You can see the exact shipping fee by adding items to your cart and proceeding to checkout. Orders over a certain amount may qualify for free shipping—check the banner at the top of our site for more info.
π Where do you ship to?
We offer worldwide shipping.
π¦ How long does shipping take?
Orders are processed in 2–5 business days and typically delivered within 7–20 business days depending on your location. In rare cases (e.g., customs delays), delivery may take up to 30 business days.
π Do you deliver to PO boxes or APO/FPO addresses?
We can deliver to PO Boxes, but unfortunately we do not ship to APO/FPO or military addresses.
π Can I ship to multiple addresses?
One order can only be shipped to a single address. If you'd like items to go to different addresses, please place separate orders.
π How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can track the shipment via the link provided.
β What if my tracking number doesn’t work?
It can take 3–5 business days for tracking info to update. If it's still not working after that, please contact us.
π¬ My order hasn’t arrived. What should I do?
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Double-check your shipping address and tracking info.
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Check with your local post office or neighbors.
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If your order hasn't arrived within 30 business days, contact us—we’ll help you out.
π Can I return an item?
Due to our global fulfillment system, we do not accept physical returns. But don’t worry—if there's any issue with your product, we'll issue a refund or send a replacement. Just reach out within 7 days of delivery.
β»οΈ Can I exchange an item?
We don’t offer direct exchanges. If something’s wrong with your order, contact us—we’ll fix it with a refund or replacement.
π³ When will I be charged?
Your card will be charged immediately once the order is placed successfully.
π Can I cancel or change my order?
We process orders quickly to avoid delays. If you need to cancel or change anything, please contact us within 6 hours of placing your order. After that, changes are not guaranteed.
π° How long do refunds take?
Refunds are typically processed within 3–5 business days after we approve your request. Depending on your payment provider, it may take a few extra days for the refund to appear.
π Can I use a promo code?
Yes! Just enter your promo code at checkout before placing your order.
β Can I use more than one promo code?
Only one promo code can be applied per order.
π‘ Is my payment information secure?
Absolutely. We use SSL encryption and partner with trusted payment providers like Stripe and PayPal to keep your information safe.
π§Ύ What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and PayPal.
π Why was my payment declined?
Your bank may have blocked the payment for security reasons. Try a different card or payment method, or contact your bank for more info.
π Found something suspicious in your order or charge?
Let us know right away via our Contact Form. We take fraud and chargebacks very seriously.
π How do you ensure product quality?
We work with trusted global suppliers and inspect each item before shipping. If there’s ever a problem, we’ve got your back with a refund or replacement.